FAQ

Returns

Please note all jewelry is handmade in New York, NY, and individual pieces can vary slightly from one to the next. Each piece is handmade to order, please allow 2 to 4 weeks for delivery. Custom rings and special orders cannot be exchanged.

We accept exchanges for up to 2 weeks after items are received/delivered. To  exchange an item, please send an email to info@vanessalianne.com  and we will send you a prepaid return label.  

Please note a $12 fee will be deducted from the final refund amount to cover shipping and handling costs.  

Sale, Custom and personalized orders cannot be returned and are final sale.

Repair Policy

We take pride in our craftsmanship and stand behind all of our jewelry. We will provide free repair on any faulty items damaged within 30 days of purchase. Damaged goods due to buyers’ negligence will not be accepted for refund and will be charged for repair depending on the damage to the piece. Items purchased through retailers must be returned to the original retailer to process the repair.

Items that need repair after 30 days may be returned by mail, FedEx or UPS with a $25 check for shipping and handling. Cost of repair will depend on the damage. Please contact the studio at info@vanessalianne.com to receive a Return Authorization Number. Items must be unused and in original condition.

Materials

 Vanessa Lianne Jewelry is all hand made in NYC using recycled metals conflict free & ethically sourced stones. We spend a lot of time ensure all of our jewelry is environmentally and ethically responsibly made. 

 

 Vanessa's experience, expert eye and resources are invaluable in helping you find the perfect gemstone. Whether you're interested in antique, reclaimed vintage gemstones, ethically sourced diamonds or unusual beautiful Montana Sapphires, we tailor each search to your needs providing you with options that fit your budget and feels perfect for you. 

 Gold: 14kt/18kt Yellow, Rose, Green or White Gold. All of our gold is made using 100% recycled gold. 

Silver: The silver is 100% recycled sterling silver and is all nickel free.

 Ox Silver : Our oxidized finish is a special treatment of our sterling silver that gives it a blackened surface. This surface finish wears off over time with the friction against the skin, revealing the silver underneath to create a silvery-black patina.

Gold Vermeil: We use a heavy 14kt gold plating that is 10x as thick as common gold plating. Our plating technique adheres to the most sustainable and environmentally ethical practices.